Well.. maybe because they are TOO used to it if you know what I mean. E.g. I was once on scene when a girl my age (about 20) had a really bad accident and I have to say: you feel pretty helpless. You say all those things (like "you'll be fine", "everything's alright", "the ambulance is on its way", "is there anything I can do, shall I call someone?") because you are NOT sure. You actually do NOT know what to do and whether she'll be fine or not. You do NOT know if the ambulance is on its way, if it will be there in time and you actually hope she'll say "no" when you offer her to call somebody. Sorry I only speak for myself but that was how I felt in that particular situation and the only thing I wanted was the bl**** ambulance to turn up in order to release me. Of course you don't really feel involved because it is not your mother, sister or your best friend but you DO care and you are not professional enough to block all the feelings etc. You want to do what is right or at least know what is right, what to do, that's all. Some GPs view is obstructed by what they think they know and have seen that's the problem. But they are not all like that they are just human. It's a lack of common sense caused by their opinion they are all knowing I suppose.