So yesterday I had the opportunity to recommend your admirable blog to Sonya an EMT or Paramedic I met at the Reception desk of Luton & Dunstable A & E. On arrival there I reported that I was concerned my 91 y/o Dad had for the last hour been showing increased confusion & difficulty communicating. While I'm visiting him in London, I drove him to Buckinghamshire for a day in the country... I couldn't judge if it was a stroke, and didn't want to drive back to London. I was enormously impressed by the immediate quiet cooperation & caring response that followed in the next 3 hours, when I drove him home more reassured, to wait for today's GP's appointment. No other major symptoms, and it may be because he will not drink adequately, especially in hot conditions. I write all this because I was touched by the down-to-earth, genuine care: Sonya and other staff came out to assess and bring him in from the driveway. Working in Chicago, as I do, where my kids watch E.R. or Scrubs on the box; and where I work with elderly survivors of earlier trauma, I was so pleased to observe decent caring concern, staff in a busy crowded department who were patient and made sure the old man got it, despite confusion. And they also looked after me, and had a sense of humour. Such a relief all that, having heard too many in the US dismiss the ideal of the N H S as "socialised medicine" - which seems to dump a simple & magnificent goal for everybody in with how many Americans think of North Korea or Cuba.... After I got home, I looked on-line to write a message of appreciation for the A & E staff, and was amused to find that the way to send in feedback is to their e-mail address which is "Complaints and Concerns".... This, then, is my long-winded way of adding to the messages from others on here for your work, and for your writing, and also for the efforts of so many others in the public sector who do the right thing quietly. david b.