so, may i ask, as you personally witnessed the abuse and lack of appropriate care to the elderly residents, what did you do about it? i really hope you were able to report it to the manager and further if necessary. The only way we are ever going to make a difference for our parents, grandparents aunts and uncles is by not brushing these issues under the carpet but acting on the unacceptable levels of 'care' we come accross. I hope you were able to do this.