Oh, it's all so that the Lord High Mucky-mucks have a defence when they get sued. You can't teach sensitivity if it's not there, and anyone with common sense and an ounce of respect will be insulted by these booklets. But the Management has to prove they Did their Bit, so those of us on the ground have to put up with this drivel and sign off having read the crap. Can you tell I've done my yearly training recently?