whether you "let yourself be pushed around different departments" or not has buggerall to do with whether or not the government get away with it. It's just to do with whether you're making life a misery and being a pain in the backside for the frontline staff who have no choice but to work within the constraints placed upon them by higher powers. 'The Government' won't even hear about it. If you want the government to hear about it then your best bet is to appreciate that the frontline staff - the doctors and nurses and paramedics and so on - are doing their best, and then get involved in a serious attempt to lobby for improvement. Sitting in the A&E with your arms folded going "I'm not being pushed around, the government isn't getting away with this, I ain't going NOWHERE" won't help you or anyone else.