and how exactly did that help matters? The time you saved filling in a little bit of information, you spent arguing with a nurse. The nurse had to spend time trying to persuade you to do what you should have done anyway, rather than doing her job. Unless you took the box away with you again, the nurse then got in trouble with her immediate superiors. The people who MADE the policy, several levels up, never even found out about the incident. If, instead of making yourself a pain in the backside for a frontliner, you had gone away and expressed yourself clearly in writing to the people who make the policies, you might have got somewhere. You're reminding me of the tracksuit-clad teenagers in the DSS arguing with the frontline staff there about how £44 a week isn't enough money. Like the frontline staff can do anything about it!