Hi Alison FRUs get sent to coughs and colds because when the question "Are they breathing normally?" is asked, the answer is nvariably no - probably because they're coughing, sneezing, got a snotty nose etc. This then makes the call a Cat A and we get it as Severe Respiratory Distress. We can't refuse to convey people - even if all thats wrong with them is they've got a cold, therefore in those circumstances, it's better to cancel the full ambulance, and convey these timewasters in the car. They think they'll get seen quicker because they've been brought in by the ambulance service - it's great seeing the looks on their faces when they get sent into the waiting room.