From all I've heard from people in the medical professions, the alleged lack of sympathy/empathy isn't through not caring, more a case of viewing it in more pragmatic terms. I assume that you are actually human (or at least try to be) when dealing with grieving/frightened patients (or are they called customers now?). I remember hearing that when my grandmother was in hospital in her last days, one of the other geriatric patients (a man) kept trying to climb into a (female) patient's bed. The nurses were gently getting him out and putting him back into his own, laughing and joking at the time. Surely it's partly displacement - if I don't laugh, I'll scream - and partly diffusion - if I make a big thing out of this it'll cause more trauma and problems. But one question, you may care little for the babies, but how do you view the parents?