You're telling me, there are actually people that come out a visit and do an evaluation!? Wow, we have nothing like that here in the US. Basically, if they are whacked and the cops don't arrest them (or want to deal with it) we have to tote them into the hospital. We can't restrain forcibly either, don't mind if they are violent or anything, we still have to transport them. When they arrive at an already overcrowded ER, the Nurse decides if they need the "Observation Room", or not and maybe a Social Worker or Mental Health Associate will come down and do an evaluation in the ER within the next 12 hours. Of course if its BS, we can always tell the nurse the patient needs to go to "triage", and if its serious recommend that they go to "bed 12" before we get to the ER.