Often at work I think we need a Slap Room, where patients can be taken to one side and told "DON'T YOU SEE?". Friction at the boundary where the grace of free healthcare at the point of need meets the person who doesn't acknowledge the consequences of actions. It's a shame that hate - well, let's call it extreme dislike at an unreasonable attitude - is the only response possible, as there is no mechanism in the NHS that allows an employee to cross that boundary. Unfortunately I also feel that way about my managers.