Julie said in the first comment: I can't believe that a member of the public could have the audacity to complain about something like that - I bet he/she is one of those people who has a complaining letter on the letters page of the local paper every week too. Unfortunately, such is the case -- over here in the United States, too. The same people who expect Instant Service for the least little worry or complaint are often the loudest shouters when the people they expect to serve their whims get a small benefit, a pay raise, etc. My wife, who did her time in the ER in internship and residency, can testify to this kind of thing, sadly.