Tom the good thing about your job is you only spend a limited time with the people you meet, though some incidents could be life changing if you are not strong enough to deal with them. I once had to call someone called Julie on the phone, a male voice answered, I said 'can I speak to Julie' the voice replied 'Julie speaking' I'm sure I only hesistated for a second or two, but you could have sliced the silence with a knife. Keep up the good work Tom, and hope you are feeling okay healthwise. The Driving Instructor