in my case its the fear of confrontation,that's how i see it.if i have some crazy patient,with of course crazy family i kinda cringe.i can stand up to them,boss them around but then i just feel like getting out of there as fast as i can. i don't like this kind of fights,where they can give me all the abuse they like and i supose to be the professional one and take it just because he is the customer,and of course he pays,so there we go.point made,im not the one who's right,regardless of what i do or say,or the fact that i wear that uniform. but my fear of shouting games comes from way far in the past,when as a kid i was the one to keep the peace,constantly waiting for the storm to come,and trying to keep it away. there goes my little rant-personal story:)