i was being a bit tongue in cheek with the 1st comment. i has gone up matey, they will now sting you for $129 for 3 yrs, sorry US bought laptop, that i can't find the pound sign on. but if you have to re-register from now on, its payable on a yearly amount. it saddens me deeply, that these people are out there, it also frightens me even more, is that this isn't restricted to just nursing homes, there are hospitals with staff, i wouldn't allow to look after my shopping. there definately has to be more emphasis on training, and sadly the mind set in management is, well we'll react to it, not be proactive to it. *gets off soap box, and goes and has a cup of tea*