So sad. So outrageous. So common. So wrong. The rigor is a thumping great clue isn't it? In addition to the CSCI there is also the Health Care Commission who could be made aware of things to pay attention to on their next visit / inspection. I'll be going for euthanasia if I make it to old age, rather than be surrounded by apathetic incompetents whose lack of social skills are only beaten by teenagers working in electronics superstores (no eye contact, boredom, insouciance). Grrrr indeed.