oh Tom. Look, you're making a difference, you are. You know that sometimes I'm in the same position as your little old lady there, and I promise that "only ten minutes", smiles and a little chat and a kind word and paying attention to her wishes, will be something for her to think about and make her smile for days if not weeks to come. Meanwhile I'm feeling glad that although I'm alone in my flat, then rather than a community care button I've got a mobile phone in my pocket that easily dials numbers for my mum, sister and boyfriend, all of whom have each others numbers and know what's going on and are personally involved with me.