You're definitely one of the good guys and I hope there are more of you out there than the other kind. My mother fell and broke her hip in a 'care' home. The 'care' assistant phoned my sister and asked me to go and pick my mum up in her car and take her to a 'walk in' centre! They only phoned the ambulance when we arrived and TOLD them to. Their excuse was that ambulances won't take unaccompanied residents. The ambulance staff said different! The complaint is ongoing!