You're right - there's a hell of a lot of them out there who are superb. Fortunately I've only come across these saintly beings but I do know an awful lot of people who have totally different experiences and end up calling you guys because there's no one else left. My mother in law routinely has to call an ambulance because nobody else, including me, will talk to her (I haven't spoken to the evil old bat for about 2 years but then I don't get paid to). Each time I have had a vital organ come detached or explode, some kind soul has sorted it out for me without having to resort to 2 tones and flashing blue lights. Maybe A&E should start dealing people on an appointment only basis. I'd give it about 12 hours before someone thought it was time to listen. Best Cass