My point is that I prefer to assume "needs help" rather than risk dismissing as "need a good slap" someone who really nees help. Sure, it's frustrating. I'm lucky that on the board I mod for, I can choose to leave dealing with person x who makes steam come out of my ears to someone else. If it's just you then you have to swallow your frustration and vent elsewhere because of the demands of professionalism. But even when I vent, I try to phrase it as "this person's behaviour is frustrating me" rather than making judgements on their character and motivation and labelling them with terms such as "selfish". I'm not denying that there are people who are time-waster and who think it's a lark to get the blue lights. I just don't want to risk misjudging someone as being like that when they're not.