no World of Warcraft? it's a good job that's all you have to steal your time, if you had guildwars too, you'd never make it to your ambulance :p I have done work for the NHS in the past and it took a vast time to get paid, so it's no wonder other contractors are reluctant to do work for them. Perhaps if there were some proper procedures for vetting the work and the workers it might smooth things along, but then again, it's adding another layer of bureaucracy to an already overflowing in-tray of paperwork.