R, I'm pleased you did this. It reminds me of Casualty (tv show) in the old days. If this had happened in a scene they'd all be trying to be gentle because it's a kid and then some forceful parent would come in as well and verbally abuse the ambulance staff for saying the kid had to go to hospital or something, and then the staff would just walk away shrugging, then the kid would keel over two scenes later. And you just think "why could they just stop being nicey nicity for one moment and just tell the patient and whoever's with them that the ambulance folk know best, they are trained, and stop being so awkward and wasting their time and just get in the damn ambulance. So Josh or whoever would get a bollocking for letting the kid go home, and he'd be all heartbroken but would probably get to exchange a look with the grief stricken parent at the end, whose eyes would be filled with regret and tears... Er sorry got carried away. But this is why I like 'House MD' (have you ever watched that?) he does away with all the softly softly if it means helping the patient. And he's way sexier than Charlie from Casualty. I know you're not a doc, but maybe aim for the temperament of a cross between Charlie and House. :)