Thanks Snoop, you beat me to it. I agree that the whole story does sound more than a little pathetic, but there's a fair whiff of 'victim blaming' in the air. Like I said, it *sounds* pathetic, but it's hardly like a full asessment of the family's intellectual or financial coping abilities are included. Some people are either acopic, or poor, and society at large gets to deal with the consequences of that. That being said, it sounds like the dispatch grid worked okay to me. Over an hour is pushing a bit, especially in a city, but if it was a busy shift...