Yeah. Realistically, sounds like he's after compensation. But, giving the parents the benefit of the doubt, and assuming they haven't a clue how to deal with any medical problems (lots of people don't), then having your kid screaming in agony while you wait for an ambulance would be an awful experience. And as to why they didn't get on the bus: you wouldn't go off to the bus stop if you were expecting the ambulance any second. If I've learned anything from NeeNaw, it's that they say "we'll be there 'soon'" but they never ever say when. That said, it's the responsibility of Dispatch to set objective priorities, and a broken toe is definitely not a priority, objectively speaking. They were right. The father was wrong, but excusably so. The only people with their heads totally up their asses were the folks at the "news" outlet.