Interesting idea (I think - that writer really takes his time getting to the point and my brain's being slow this morning) but I can't ever see the Powers That Be going for it. It doesn't look like a vote-winner. Over here the welfare system is a bit different, but I would like to see people with the chronic, stubborn problems assigned ONE case worker to introduce them to all the other organisations and professionals they may have to deal with, but who stays with them, from checking on them daily at the shelter or hostel, through to helping them get a job and a bedsit, then maybe cut back to visiting once a week and so on.