Yes, I'm with you too. What you did will help the family "move on", when the time is right for them. By the way, your post reminds me: two weeks ago, I was at a National Women's Commission event, and a representative from the Sussex Police stood up and told the Minister (and the audience) that, if you can't speak English but know enough to dial 999, there will be no one on the other end who can speak anything but English. Everyone who heard this seemed rather stunned, and the Minister said that she would take it further. What do you think? Rachel in SE7