It sounds like a great way to get around a broken system. We have similar problems in many parts of the states but we have this nagging law called HIPAA that prevents nearly anyone from giving any info out without reams of paperwork. If we tried to backchannel like that there's a good chance we'd end up on the wrong end of a lawsuit. It seems that these kind of people fall through more than just one systemic crack and the systems that are there to help them are actually, in many ways, self-defeating. I hope that any adult protective services / child welfare complaints I have made were followed up but it's not hopeful when you can only ever speak to a machine. There needs to be something that can cater to those that aren't in imminent danger but need some additional community support. Anyway, great work Tom. If there is one thing that EMS people are good at it's adapting to flawed systems in order to act as advocates for our patients.