When I was working at Tufnell Park, I had to deal with a passenger who had, had a fit in one of the lifts. I'm probably not as subtle as you when dealing with passengers who fit, as i normally tell the nosey passengers to go away in a not to polite way. Nice to see a 10 year old who seems to actually care for a fellow nieghbour though, as i thought nieghbourhoods were a thing of the past.