Was I wrong to call 999? Last week an elderly lady fell down some concrete steps backwards right in front of me. There are only four or five steps but she kind of wobbled half way up lost her balance and fell backwards. I saw her bang her head. I did first aid years ago but can't remember much. I went over to her when the fun began! She was deaf! I was extremely concerned because I couldn't communicate with her. After some help from the local cancer shop which we were in front of, we sat her on a chair (I was reluctant to move her immeditely) someone got her some water - (I wasn't sure if this was a good thing???) and I basicially held her hand (inspected her head - wasn't bleeding) and tried to communicate with her (unsucessfully it seemed). I then proceeded to tell the lady that I was calling an ambulance for her because I was concerned for her - she seemed to know what I was saying. Anyway since Im waffling - FRU (I guess) turned up - inspected her, had the same fun as I did trying to communicate (I have now decided to learn sign language) - said she didn't need to go to hospital and instead took her to her deaf club where she had been heading. I did feel guilty about calling 999 but think I would have felt more guilty not and just leaving her to go on her way. MS ps that afternoon I phoned the deaf club - she was ok - albeit shaken up and was playing bingo! I would like to meet her again but not in the same circumstances!!!