Re: the yes dear approach Ugh, did it sound like that? Was i patronising? Was going for respectful and actually always feel quite humble in the presence of terminally ill people, but i'm new to a uniform and it may be having a strange affect on the jeans and t shirt version of me, only the patient will know how i came across. Will take your comment on board. PS. And yes, you're right about the hour long gig at tops but in my defence, i'v dealt with little rascals for a number of years on fairly long shifts and picked this job because i know a good thing when i see it.