Even with management telling us that "there is a no blame culture" we still are guilty until proved innocent. Unfortunately it easier for them upstairs to apologise to the complainent and to punish us! Even the HPC has on their main web page how to make a complaint....and I thought I was paying my money for protection. Just wait till all the Techs have to be registered. I just wish management would be sincere in the letters that get sent out when we are praised by a patient and back us up when certain people with a grudge try to drop us in it. Great book by the way "Tom".