Just found this blog, interesting stuff. You guys do a top job and seem to get no end of grief from those you're trying to help. Ref this post, I agree, it is too easy to complain and there's no comeback on the complainant if the issue is thrown out. What a waste of time, money and stress hormones. I work in the health services too and pay a lot of money to be registered (much more than the HPC charge!) all so joe public can test the insurance (or so it seems at the end of a bad day).