Hi, I've just found your blog after hearing you on radio 4... which probably says a lot about me... I find so much shared frustrations with a lot of the scenarios you come across - I'm a vet (small animal) and the other day (when we were busy, average waiting time 25mins) I called in a woman with a dog - the woman was visible but the dog was out of sight around the corner in the porch, with an approx 9 year old lad. Both lad and dog were SWIMMING in blood. As they weren't visible to Reception they weren't fast-tracked in to see a vet - the 'cut paw' was rapidly becoming an exsanguination, and NO effort whatsoever had been made to put any pressure on the wound. Whilst I applied a dressing to the cut paw and expressed some concern over the blood loss, the mother proceeded to lay into the son about letting the dog walk on broken glass and he burst into tears. So my efforts to instruct him in some basic First Aid were lost as he blubbed. I really hope if I ever collapse in the street it's not next to people like that. The knowledge of Basic First Aid amongst the public is abysmal. There....rant over! I feel SO much better