Hi, the scene you painted reminded me much of my great grandfather (who lived to 108, and was doing his own shopping by bus until about 106 when unfortunately his sight went. His mind was there to the end). Is there any way you can make a complaint? I understand your position at the time, it was a tricky decision, but you have every right to write a letter expressing your views. Send one to the manager, and one to the GP, and possibly one to their superiors. Send one to the man himself too.