Your boss sounds like a good boss - what a ludicrous set of targets. Hasn't Pat Hewitt ever heard of 'SMART' targets, to encourage good behaviour and promote it? Frustrating. Between you, Mike Myers and Dr Crippen, I am despairing of the bureaucracy put in place by the government - seems to be very little in the way of positive change and a lot of money being spent in bizarre directions. Why don't they have sensible people like you three get on advisory committees? Who are these advisors anyway, and why are their suggestions so impractical and so speedily acted upon?