Not sure but I think we already have a system similar to that in Suffolk. When my elderly Mother had a fall we were unable to move her but a nice chap in a Land Cruiser arrived after we dialled 999 and got her back her feet with a nifty little move and she needed no further treatment apart from tea and an icepack. On there other hand when I sprung a leak half an hour after dialysis (in a Tesco's car park, the staff dialled 999 to my enduring embarrassment) I had the full monty - full size ambulance, blues & twos, got there in about 4 minutes. It's because of my incident that I think there should be some kind of intermediate level non emergency service to render first aid but I fully accept that there is the danger of making the wrong choice. Maybe a different non-emergency number would be a good idea - 444 for instance - there are some reasonably competent lay people (don't scoff at that idea please) out there who can decide whether they just need patching up or are need of hospital treatment. If they dial the non-emergency number in the first place wouldn't that relieve the dispatcher of the burden of making the wrong decision?