Sorry, Batsgirl, but NHS Misdirect (as some of us call it) are generally a waste of time, no matter who calls them. We frequently get calls from punters who state "NHS Direct told me to call an ambulance". What NHSD actually told the person was "You/he/she needs to go hospital" but the punters interpret this as call an ambo. What NHSD need to specify is " You dont need an ambo - use the car, public transport, walk....... I once had to send an amb to an address in SW10 which was LITERALLY round the corner from Chelsea and Westminster hospital, for a three year old with a minor hand injury. The family rang NHSD for advice, who told them to take the child to the hospital, but when the parents said " But it's raining outside", they NHSD said they sould call an ambo...... I give up!!