An even better fix would be, in a Utopian ideal, to make the job less target driven and also to get rid of this attitude that EOC staff can't use their common sense in what really needs an ambulance. Of course there is a danger in this, and ideally, more education in how to actually ask for an ambulance, right from basic first aid to CPR (if some people don't class this as basic, which I do.) My one and only time in possibly needing anambulance for myself was a little episode of palpitations, I was still breathing, no chest pain so I paid for a taxi to take me to the hospital. As your long term fix mentions, we do need to educate the public. Maybe we should all start now, and damn the government, it's (in my opinion) partly their fault that the mess exists. It has been discussed many a time on here and other (un)official sites. We still have a bastion in free health treatment but we should not take the mickey, because one day the public will wake up and suddenly be charged for an ambulance if hey don't need one. Mmmmmmm.............................. Now there's a thought..... lol