Dear Kevinmillhill, I'm sorry if I sounded judgmental. I assumed your particular old lady got the right treatment, but there seems to be a horror of residential care that leads to amazing levels of help-avoidance from the elderly. I don't know what the answer is, especially when (see further up the page) there are cases of neglect and abuse so bad they make you cry. Oh, and Biggles and Co are doing just fine.