Hello :o) I think its a good thing to have "the boss" on scene now and again (even if he is snatched away in the threat of a conversation being started)...where are I work could be called a stressful environment and although training/help/support is provided to a certain extent..nothing quite gets rid of the feeling of helplessness at the sound of a distraught mother in fear for her childs life..and I'm sat there trying to exude "calm" with a headset glued to my ear (and my veins popping out of my head)...another busy night tonight...