Our old mnagement used to walk through the garage at the biggest station and not say a word to anyone...the old head down and walk hoping no-one will speak to me mentality. The only time one of these managers would speak to you was just before you got your backside hauled into the office for a telling off. I was talking to one of our new senior managers and he explained his surprise at why everyone on the said station looked the other way and hurried past when he tried to strike up conversation! Having said that, i don't think he will ever talk to me again after having consumed a few beers he asked me what was wrong with the old trust...don't think he was prepared for the answer! Nice to see bosses taking to the shop floor to keep a hand in and an eye on what it's like to be out on the road! Tom, your team leader ws probably very uncomfortable having the boss out with him, but i like the question that you want to ask, don't think it would hurt us to ask all our chief execs the same question and see if they feel as much as we do!