It may seem amazing, but, psych illness is also sometimes seen as bad behaviour by psych staff! The same person who couldn't handle my HRT told me off for bad behaviour when I got very upset about it. I was SO upset because I was ill and needed competent people to help me. My normal, wellish, self wouldn't have behaved like that. Fortunately my GP is excellent. As with every aspect of the health service things can't improve until adequate investment is made, including investment in staff training and development. I read somewhere very recently that the improvements in medical technology mean that by the end of the century the costs of healthcare which is reasonably up to date will exceed the GDP! What hope is there?