Yeah planning to watch that tonight. The abuse can start from quite an early age- young children kicking you when you try to give them an injection for example while their parents watch lovingly, sometimes my hand is itching to give them a quick slap! OOOh that's not pc is it?! People seem to think they are more likely to get what they want if they are rude or aggressive- doesn't work that way where I work, not prepared to tolerate it.Agree it's different if they are ill as you suggest but downright rude and unpleasant, no excuse. Time we all said NO