Wow, I thought this was mostly a local problem. But you practically describe half of my daily calls and your not in the same country! As a Paramedic in Fort Worth, TX, i've had many a patient like this. We had one patient from a nursing home who had been there a week and they didnt even know there name! and were unable to find it for me!!! all they had was her social security number (used to bill her insurance company so they could get money from her!!!) fortunately I recognised the patient from my other job at a local hospital and upon returning her to that hospital they knew her name! What a crock! How can you provide decent care for an individual and not know anything about them? They could not have been giving her her prescribed medicine because they had no medicine record, but by god they were getting paid! I cant say that the fact that you have this problem too makes me feel better, I was really hoping it was just a local thing. Damn. - Jason B. FF / EMT-P