There's an almost unbelievable story at. http://www.telegraph.co.uk/news/main.jhtml?xml=/news/2007/02/14/nold114.xml Workers at the Felix Holme care home in Eastbourne were instructed not to call emergency services unless they had the owners' permission. "So when Mary Carty, a retired nurse, fell and suffered a fractured spine and a head injury last August, it took more than 20 minutes for the ambulance to be called. " No criticism of the ataff for their lack of inititive for some reason. Although I find it hard to believe that anyone wouldn't have ignored the standing instructions in this case.