Increasing workload has been affecting other parts of the NHS. My Mum has worked in the Pathology department in one of the SW's hospitals for just over 25 years. When she started, they'd have about 300 samples per day, now they have 2,500. In the past year, their workload has increased by 20%. Coupled with that, they are no longer allowed to replace staff due to costs. Whereas in fact it would apparently save money if they did employ more people. I read your book about a month ago. Practically glued to it, I was.