Well... I understand why the argument is there, Stumo... Truth is, maybe people SHOULD think about it twice before calling. It would probably cut calls by half. I'm sure that the entitlement calls would disappear entirely. Good education would probably take care of the rest... reuse the funds to help with FRU dispatch and community-officer systems that can help as first response and help redirect assistance as needed, perhaps? Even in the US, insurers who cover ambulance services for their clients will fight ambulance transport bills if their (non-medically trained, it's a mess!) pencil-and-paper-pushers decide that it wasn't necessary and pass them back to their insurees. I can understand people being scared and not knowing whether or not to call. There should be some discretion, some wiggle room. But in the case of the maternataxi? Billy and his broken toe? The sniffles? The dude with the car in the driveway and the cough that hasn't gone away in two weeks? These people KNOW better. They even argue with us over the fact that this is OWED to them because it's THEIR tax dollars at work. ... It's the entitlement that gets to me. That and the fact that I've seen too many people who've really needed help having to wait just a little bit longer because some jackass was tying up ressources due to a broken toe when he could have gotten his wife to drive him to an urgent care clinic down the block... And who catches the blame? The ambulance crews and companies do. It sucks.