I felt sorry for the EMT's mentioned in the programme. Good people, who no doubt knew what drugs the paitent needed, put in the postion of basically having both hands tied behind their backs. It's the same story throughout the public sector- not enough money, not enough staff with ridiculous targets. How can a service that is basically charged with saving lives be deemed to have failed if they arrive in the allotted time to a dead "customer" and yet if they arrive within 10. and the "customer" lives be considered a failure. I accept that most calls are not life threatening (did i read somewhere that 10% of calls are?) so most calls probably are good outcomes brought about by skilled EMT's. I suppose the answer is more money, and tackle the problem that there appears to be with abuse of the service. I must admit i did not realise how many people do abuse the service untill i read Tom's book.