I have osteoporosis so I've had a couple of (necessary) ambulance trips. The first time an ambulance was called for me (two breaks in the humeral head) I had an ambulance with two EMTs. They were fantastic - caring, supportive and concerned. On the other occasion (probable broken femur) a paramedic was first on scene (because there was no EMT available and they had to meet the 8 minute target!) He had to call for an ambulance to transport me to A&E. The paramedic was brilliant, but really couldn't do anything during the 20 minute wait other than offer pain relief. Again the EMTs on the ambulance were great - friendly, caring and great guys. They also offered pain relief. (Incidentally the call was classed as catgeory A because I had several abrasions and there was bleeding and I was "breathing abnormally" cus it hurt! Although I explained to the call-taker the reason for the bleeding and puffing he said he couldn't downgrade the call!) My husband and I watched the programme and thought it very biased. On both occasions EMTs were the appropriate people to attend the incidents I was involved in, but I had to take up 20 minutes of a paramedic's time because he was the only one who could make the 8 minute target. That is not efficient or proper use of the paramedic's time. If the 8 minute target was abolished paramedics would be free to attend more serious incidents because they wouldn't be sent to people who could wait.