During my email to him I quoted what your Director of Ops had said (which was genius as it looked as though I'd done some research!) and I effectively told him that compared to what perfect sense your Dir of Ops had said, he had stated utter plop, which was equally as ridiculous as the programme. I ended my rant by telling him it sucked our Chief Exec wasn't fully briefed on the capabilities and skill base of his front line staff. Fearing I would be asked to have tea and sticky buns with the Chief the moment I pressed the send button, I received a reply about 3hrs later and to be fair I don't think that's what he truly believed - he should just should sack his Communications dude (Band 8b!) Out of interest has anyone felt they have been received differently from service users, members of te public or other healthcare professionals since the programme?