My first jobs in the NHS were in GP surgeries, and only one had an emergency situation procedure/plan. We all had a part to play and looking at it from a (nearly) registered nurse perspective, it really was an effective procedure - for some reason there were a lot of patient's in the area that want to have heart attack/anaphylaxis/severe asthma attack on our premises. But all of the Drs were adament that that persons care came first. And any patient in the waiting room who moaned had a letter sent to them stating that inapropriate behavior was not tolerated...blah, blah, blah. But as I say that was 1 of 4 places I worked.... Glad you managed to meet a GP who understands what care actually is....